Appvia Professional Services Agreement v.2

Last updated November 23, 2022

This is the Agreement (as defined below) on which we (Appvia Ltd, incorporated and registered in England and Wales under company number 10653692 and whose registered office is at Cap House Ground Floor, 9-12 Long Lane, London, England, EC1A 9HA (“Appvia”)) agree to provide you (the “Customer”, as further defined below) with Services (as defined below) in accordance this Agreement (as defined below). Each of Appvia and the Introducer, a “party” and together the “parties”.

If you wish to be provided with the Services, please sign the Order Form (as defined below) to acknowledge acceptance of this Agreement. This Agreement will then govern the relationship between Appvia and the Customer from the date of the Order Form.   

If the Customer does not accept the terms set out in this Agreement, it shall have no right to be provided the Services by Appvia. 

The parties agree as follows:

1. DEFINITIONS AND INTERPRETATION

1.1 The following definitions and rules of interpretation apply for the purposes of the Agreement:

“Agreement” means this Services Agreement (including the Schedules) and the Order Form.

“Applicable Laws” means: (i) to the extent the UK GDPR applies, the law of the United Kingdom or of a part of the United Kingdom; and (ii) to the extent the EU GDPR applies, the law of the European Union or any member state of the European Union to which Appvia is subject.

“Applicable Data Protection Laws” means: (i) to the extent the UK GDPR applies, the law of the United Kingdom or of a part of the United Kingdom which relates to the protection of personal data; and (ii) to the extent the EU GDPR applies, the law of the European Union or any member state of the European Union to which Appvia is subject, which relates to the protection of personal data.

“Appvia Background IPRs” means all Intellectual Property Rights that are owned by or licensed to Appvia and which are or have been developed independently of this Agreement in each case either subsisting in the Deliverables or otherwise necessary or desirable to enable the Customer to receive and use the Services.

“Appvia Materials” has the meaning given to it in clause 3.1.6. 

“Business Day” means a day other than a Saturday, Sunday or public holiday in England.

“Business Hour” means an hour within the period of Normal Business Hours.

“Customer Default” has the meaning given to it in clause 3.2. 

“Deliverables” means the deliverables set out in the Order Form to be produced by Appvia for the Customer in the course of the provision of the Services. 

“Charges” means the charges payable by the Customer for the supply of the Services in accordance with clause 4.

“Confidential Information” means information that is proprietary or confidential and is either clearly labeled as such or identified as confidential information.

“Contract Year” means each successive 12-month period commencing on the Effective Date or any anniversary thereof. 

“Customer” means the party set out on the Order Form to whom Appvia will provide the Services in accordance with the terms of the Agreement.

“Customer Background IPRs” means all Intellectual Property Rights in the Customer Materials. 

“Customer Data” means any personal data provided by the Customer to Appvia in the course of the provision of the Services.

“Customer Materials” means all materials, equipment and tools, drawings, specifications and data supplied by the Customer to Appvia.

“Effective Date” means the date identified on the Order Form as the ‘Effective Date’.

“Force Majeure Event” means an event beyond the reasonable control of Appvia, including but not limited to flood, fire, explosion, the elements, epidemic, pandemic, disease, war, civil commotion, terrorist activity, government acts, shortage of raw materials, power or fuel, or breakdown of plant or machinery, computer, software and hardware failure, or any failure in a communications network.

“EU GDPR” means the General Data Protection Regulation ((EU) 2016/679). 

“Foreground IPRs” means all Intellectual Property Rights in the Deliverables, other than the Appvia Background IPRs. 

“Intellectual Property Rights” means patents, utility models, rights to opyright and related rights, trademarks and service marks, trade names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to preserve the confidentiality of information (including know-how and trade secrets) and any other intellectual property rights, including all applications for (and rights to apply for and be granted), renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist, now or in the future, in any part of the world.

“Order Form” means the order form signed by the Customer setting out the Customer’s order for the Services. 

“Normal Business Hours” means 9.00 am to 5.00 pm local UK time, each Business Day.

“Quarter” means each period of three calendar months ending on 31 March, 30 June, 30 September and 31 December.

“Purpose” means the purposes for which the Customer Data is processed, as set out in clause 6.7.1.

“Services” means the Services, including the Deliverables, supplied by Appvia to the Customer as set out in the Specification.

“Services Agreement” means these terms and conditions relating to the provision of the Services by Appvia to the Customer.

“Specification” means the description or specification of the Services set out in the Order Form.  

“UK GDPR” has the meaning given to it in the Data Protection Act 2018.

“VAT” means United Kingdom value-added tax, any other tax imposed in substitution for it, and any equivalent or similar tax imposed outside the United Kingdom.

1.2 Clause, Schedule and paragraph headings shall not affect the interpretation of the Agreement. References to clauses are to the clauses of this Agreement and references to paragraphs are to paragraphs of the Schedule. 

1.3 A person includes an individual, corporate or unincorporated body (whether or not having separate legal personality) and that person’s legal and personal representatives, successors or permitted assigns. 

1.4 Words in the singular shall include the plural and vice versa. A reference to one gender shall include a reference to the other genders.

1.5 Any reference to any statute, enactment, order, regulation or other similar instrument will be construed as a reference to the statute, enactment, order, regulation or instrument as amended or replaced by any subsequent statute, enactment, order, regulation or instrument or as contained in any subsequent re-enactment thereof. A reference to a statute or statutory provision shall include all subordinate legislation made from time to time under that statute or statutory provision. 

1.6 Any phrase introduced by the words “including”, “include”, “in particular”, “for example” or any similar expression shall be construed as illustrative only and shall not be construed as limiting the generality of any preceding words. A reference to writing or written includes e-mail.

2. SUPPLY OF SERVICES

2.1 Appvia shall supply the Services to the Customer in accordance with the Specification in all material respects.

2.2 Appvia shall use all reasonable endeavours to meet any performance dates specified in the Specification, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services. 

2.3 Appvia reserves the right to amend the Specification if necessary to comply with any applicable law or regulatory requirement, or if the amendment will not materially affect the nature or quality of the Services, and Appvia shall notify the Customer in any such event.

2.4 Appvia warrants to the Customer that the Services will be provided using reasonable care and skill.  

3 CUSTOMER’S OBLIGATIONs

3.1 The Customer shall:

3.1.1 ensure that the terms of the Order Form and any information it provides in the Specification are complete and accurate;

3.1.2 co-operate with Appvia in all matters relating to the Services;

3.1.3 provide Appvia, its employees, agents, consultants and subcontractors, with access to the Customer’s premises, office accommodation and other facilities as reasonably required by Appvia;

3.1.4 provide Appvia with such Customer Materials as Appvia may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;

3.1.5 obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start; and

3.1.6 keep all materials, equipment, documents and other property of Appvia (the “Appvia Materials”) provided to the Customer by Appvia at the Customer’s premises in safe custody at its own risk, maintain the Appvia Materials in good condition until returned to Appvia, and not dispose of or use the Appvia Materials other than in accordance with Appvia’s written instructions or authorisation.

3.2 If Appvia’s performance of any of its obligations under this Agreement is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (a “Customer Default”):

3.2.1 without limiting or affecting any other right or remedy available to it, Appvia shall have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations in each case to the extent the Customer Default prevents or delays Appvia’s performance of any of its obligations;

3.2.2 Appvia shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from Appvia’s failure or delay to perform any of its obligations as set out in this clause 3.2; and

3.2.3 the Customer shall reimburse Appvia on written demand for any costs or losses sustained or incurred by Appvia arising directly or indirectly from the Customer Default. 

4 CHARGES AND PAYMENT 

4.1 The Charges for the Services shall be calculated on a time and materials basis:

4.1.1 the Charges shall be calculated in accordance with Appvia’s [daily] fee rates, as set out the Order Form; 

4.1.2 Appvia’s daily fee rates for each individual are calculated on the basis of that individual working all Normal Business Hours on a Business Day;

4.1.3 Appvia shall be entitled to charge an overtime rate of 50% of the daily fee rate on a pro-rata basis for each part day or for any time worked by individuals whom it engages on the Services outside the hours referred to in clause 4.1.2; and

4.1.4 Appvia shall be entitled to charge the Customer for any expenses reasonably incurred by the individuals whom Appvia engages in connection with the Services including traveling expenses, hotel costs, subsistence and any associated expenses, and for the cost of services provided by third parties and required by Appvia for the performance of the Services, and for the cost of any materials.

4.1.5 Appvia shall invoice the Customer in the frequency set out on the Order Form.

4.2 The Customer shall pay each invoice submitted by Appvia:

4.2.1 within 30 days of the date of the invoice; and

4.2.2 in full and in cleared funds to a bank account nominated in writing by the Supplier, and time for payment shall be of the essence of the Agreement.

4.3 All amounts payable by the Customer under the Agreement are exclusive of amounts in respect of VAT. Where any taxable supply for VAT purposes is made under the Agreement by Appvia to the Customer, the Customer shall, on receipt of a valid VAT invoice from Appvia, pay to the Supplier such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services. 

4.4 If the Customer fails to make a payment due to Appvia under the Agreement by the due date, then, without limiting any other remedy available to Appvia, the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 4.5 will accrue each day at 4% a year above the Bank of England’s base rate from time to time, but at 4% a year for any period when that base rate is below 0%. 

4.5 All amounts due under the Agreement shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

5 INTELLECTUAL PROPERTY RIGHTS

5.1 Appvia and its licensors shall retain ownership of all Appvia Background IPRs. The Customer and its licensors shall retain ownership of all Customer Background IPRs and the Customer shall own all Foreground IPRs.

5.2 Appvia grants the Customer, or shall procure the direct grant to the Customer of, a fully paid-up, worldwide, non-exclusive, royalty-free perpetual licence use the Appvia Background IPRs for the purpose of receiving and using the Services and the Deliverables in its business.

5.3 Appvia assigns to the Customer, with full title guarantee and free from all third party rights, the Foreground IPRs, together with the right to sue for and recover damages or other relief in respect of infringement of the Foreground IPRs.

5.4 The Customer grants Appvia a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify the Foreground IPRs and the Customer Background IPRs during the Term for the purpose of providing the Services to the Customer in accordance with this Agreement.

5.5 Appvia shall, as soon as reasonably practicable at the Customer’s request, do (or procure the doing of) all such further acts and things and execute (or procure the execution of) all such other documents as the Customer may from time to time require for the purpose of securing for the Customer the full benefit of the Foreground IPRs.

5.6 Appvia shall obtain waivers of any moral rights in the Deliverables to which any individual is now or may be at any future time entitled under Chapter IV of Part I of the Copyright Designs and Patents Act 1988 or any similar provision in any jurisdiction.

5.7 Appvia warrants that the receipt, use and onward supply of the Services by the Customer shall not infringe the rights, including any Intellectual Property Rights, of any third party.

5.8 Appvia shall not be in breach of the warranty at clause 5.7, and the Customer shall have no claim under the indemnity at clause 5.9, to the extent the infringement arises from:

5.8.1 any modification of the Deliverables, Appvia Background IPRs, Foreground IPRs or Services, other than by or on behalf of Appvia; or

5.8.2 compliance with the Customer’s specifications or instructions, where infringement could not have been avoided while complying with such specifications or instructions.

5.9 Appvia shall indemnify the Customer against all direct liabilities, costs, expenses, damages and losses (including legal costs and all other reasonable professional costs and expenses) suffered or incurred by the Customer arising out of or in connection with any claim brought against the Customer for actual or alleged infringement of a third party’s Intellectual Property Rights arising out of, or in connection with, the receipt, use or supply of the Services and the Deliverables.

5.10 Liability under the indemnity in clause 5.9 is conditional on the Customer discharging the obligations set out in clauses 5.10.1 to 5.10.4. If any third party makes a claim, or notifies an intention to make a claim, against the Customer which may reasonably be considered likely to give rise to a liability under this indemnity (an “IPRs Claim”), the Customer shall:

5.10.1 as soon as reasonably practicable, give written notice of the IPRs Claim to Appvia, specifying the nature of the IPRs Claim in reasonable detail;

5.10.2 not make any admission of liability, agreement or compromise in relation to the IPRs Claim without the prior written consent of Appvia (such consent not to be unreasonably conditioned, withheld or delayed);

5.10.3 give Appvia and its professional advisers access at reasonable times (on reasonable prior notice) to its premises and its officers, directors, employees, agents, representatives or advisers, and to any relevant assets, accounts, documents and records within the power or control of the Customer, so as to enable Appvia and its professional advisers to examine them and to take copies (at Appvia’s expense) for the purpose of assessing the IPRs Claim; and

5.10.4 subject to Appvia providing security to the Customer’s reasonable satisfaction against any claim, liability, costs, expenses, damages or losses which may be incurred, take such action as Appvia may reasonably request to avoid, dispute, compromise or defend the Claim.

6 DATA PROTECTION

6.1 or the purposes of this clause 6, the terms controller, processor, data subject, personal data, personal data breach and processing shall have the meaning given to them in the UK GDPR

6.2 Both parties will comply with all applicable requirements of Applicable Data Protection Laws. This clause 6 is in addition to, and does not relieve, remove or replace, a party’s obligations or rights under Applicable Data Protection Laws.

6.3 The parties have determined that, for the purposes of Applicable Data Protection Laws, Appvia shall process any Customer Data as a processor on behalf of the Customer. 

6.4 Should the determination in clause 6.3 change, then each party shall work together in good faith to make any changes which are necessary to this clause 6 or the related Schedules.

6.5 Without prejudice to the generality of clause 6.2, the Customer will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the Customer Data and to Appvia for the duration and purposes of this Agreement.

6.6 In relation to the Customer Data, Schedule 1 sets out the scope, nature and purpose of processing by Appvia, the duration of the processing and the types of personal data and categories of data subject.

6.7 Without prejudice to the generality of clause 6.2, Appvia  shall, in relation to Customer Data: 

6.7.1 process that Customer Data only on the documented instructions of the Customer, which shall be to process the Customer Data for the purposes set out in Schedule 1, unless Appvia is required by Applicable Laws to otherwise process that Customer Personal Data. Where Appvia is relying on Applicable Laws as the basis for processing Customer Data, Appvia shall notify the Customer of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit Appvia from so notifying the Customer on important grounds of public interest. Appvia shall inform the Customer if, in the opinion of Appvia, the instructions of the Customer infringe Applicable Data Protection Laws;

6.7.2 implement technical and organisational measures to protect against unauthorised or unlawful processing of Customer Data and against accidental loss or destruction of, or damage to, Customer Data, which are appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures;

6.7.3 ensure that any personnel engaged and authorised by Appvia to process Customer Data have committed themselves to confidentiality or are under an appropriate statutory or common law obligation of confidentiality; 

6.7.4 assist the Customer insofar as this is possible (taking into account the nature of the processing and the information available to Appvia), and at the Customer’s cost and written request, in responding to any request from a data subject and in ensuring the Customer’s compliance with its obligations under Applicable Data Protection Laws with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;

6.7.5 notify the Customer without undue delay on becoming aware of a personal data breach involving the Customer Data;

6.7.6 at the written direction of the Customer, delete or return Customer Data and copies thereof to the Customer on termination of the Agreement unless Appvia is required by Applicable Law to continue to process that Customer Personal Data. For the purposes of this clause 6.7.6 Customer Data shall be considered deleted where it is put beyond further use by Appvia; and

6.7. 7 maintain records to demonstrate its compliance with this clause 6 and allow for reasonable audits of such records by the Customer or the Customer’s designated auditor, for this purpose, on reasonable written notice.

6.8 The Customer hereby provides its prior, general authorisation for Appvia to:

6.8.1 appoint processors to process the Customer Data, provided that Appvia:

6.8.2 ensures that the terms on which it appoints such processors comply with Applicable Data Protection Laws, and are consistent with the obligations imposed on Appvia in this clause 6;

6.8.2.1 shall remain responsible for the acts and omission of any such processor as if they were the acts and omissions of Appvia; and

6.8.2.2 shall inform the Customer of any intended changes concerning the addition or replacement of the processors, thereby giving the Customer the opportunity to object to such changes provided that if the Customer objects to the changes and cannot demonstrate, to Appvia’s reasonable satisfaction, that the objection is due to an actual or likely breach of Applicable Data Protection Law, the Customer shall indemnify Appvia for any losses, damages, costs (including legal fees) and expenses suffered by Appvia in accommodating the objection; and

6.8.3 transfer Customer Data outside of the UK as required for the Purpose, provided that Appvia shall ensure that all such transfers are effected in accordance with Applicable Data Protection Laws. For these purposes, the Customer shall promptly comply with any reasonable request of Appvia, including any request to enter into standard data protection clauses adopted by the EU Commission from time to time (where the EU GDPR applies to the transfer) or adopted by the Commissioner from time to time (where the UK GDPR applies to the transfer).

7 CONFIDENTIALITY 

7.1 Each party may have access to Confidential Information of the other party under this Agreement. A party’s Confidential Information shall not include information that:

7.1.1 is or becomes publicly known through no act or omission of the receiving party; or 

7.1.2 was in the other party’s lawful possession prior to the disclosure; or 

7.1.3 is lawfully disclosed to the receiving party by a third party without restriction on disclosure; or

7.1.4 is independently developed by the receiving party, which independent development can be shown by written evidence.

7.2 Subject to clause 7.4 each party shall hold the other’s Confidential Information in confidence and, unless required by law, not make the other’s Confidential Information available to any third party or use the other’s Confidential Information for any purpose other than the implementation of this Agreement. 

7.3 Each party agrees to take all reasonable steps to ensure that the other’s Confidential Information to which it has access is not disclosed or distributed by its employees or agents in violation of the terms of this Agreement.

7.4 A party may disclose Confidential Information to the extent such Confidential Information is required to be disclosed by law, by any governmental or other regulatory authority or by a court or other authority of competent jurisdiction, provided that, to the extent it is legally permitted to do so, it gives the other party as much notice of such disclosure as possible and, where notice of disclosure is not prohibited and is given in accordance with this clause 7.4, it takes into account the reasonable requests of the other party in relation to the content of such disclosure.

7.5 This clause 7 shall survive termination of this Agreement for any reason.

8 Limitation of liability

8.1 Except as expressly and specifically provided in this Agreement, all warranties, conditions and other terms implied by statute, common law or otherwise are, to the fullest extent permitted by law, excluded from this Agreement.

8.2 Nothing in this agreement excludes the liability of Appvia:

8.2.1 for death or personal injury caused by Appvia’s negligence; or

8.2.2 for fraud or fraudulent misrepresentation; or

8.2.3 breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

8.3 Subject to clause 8.2 Appvia shall not in any circumstances be liable, whether in tort (including for negligence or breach of statutory duty howsoever arising), contract, misrepresentation (whether innocent or negligent) or otherwise for:

8.3.1 loss of profits; or

8.3.2 loss of sales or business; or

8.3.3 loss of or damage to goodwill; or

8.3.4 loss of agreements or contracts; or

8.3.5 loss of anticipated savings; or

8.3.6 indirect or consequential loss. 

8.4 Appvia’s total aggregate liability in contract, tort (including without limitation negligence or breach of statutory duty howsoever arising), misrepresentation (whether innocent or negligent), restitution or otherwise, arising in connection with the performance or contemplated performance of this Agreement shall:

8.4.1 for losses arising from Appvia’s failure to comply with its data processing obligations under clause 6:

8.4.1.1 in all circumstances be limited, in respect of all events occurring in any Contract Year, to the higher of:

8.4.1.1.1 the value of the Charges paid by the Customer to Appvia during such Contract Year; and

8.4.1.1.2 £10,000; and

8.4.2 for all other loss or damage which does not fall within sub-clause 8.4.1:

8.4.2.1 in all circumstances be limited, in respect of all events occurring in any Contract Year, to the higher of:

8.4.2.1.1 the value of the Charges paid by the Customer to Appvia during such Contract Year; and

8.4.2.1.2 £10,000.

9 TERM AND TERMINATION

9.1 This Agreement shall, unless otherwise terminated as provided in this clause 9, commence on the Effective Date and continue until the date on which Appvia completes the provision of the Services in accordance with the Specification, whereupon it shall terminate automatically  (the “Term”). 

9.2 Without affecting any other right or remedy available to it, either party may terminate this Agreement with immediate effect by giving written notice to the other party if the other party: 

9.2.1 fails to pay any amount due under this Agreement on the due date for payment and remains in default not less than 30 days after being notified in writing to make such payment; or

9.2.2 commits a material breach of any other term of this Agreement where such breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of 30 days after being notified in writing to do so; or 

9.2.3 takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction; or

9.2.4 suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business. 

9.3 Without affecting any other right or remedy available to it, Appvia may suspend the supply of Services under the Agreement if:

9.3.1 the Customer fails to pay any amount due under the Agreement on the due date for payment; or

9.3.2 the Customer becomes subject to any of the events listed in clause 9.2.3, or Appvia reasonably believes that the Customer is about to become subject to any of them; or

9.3.3 Appvia reasonably believes that the Customer is about to become subject to any of the events listed in clause 9.2.4.

9.4 On termination or expiry of this Agreement for any reason:

9.4.1 the Customer shall immediately pay Appvia all Appvia’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, Appvia shall submit an invoice, which shall be payable by the Customer within 30 days of the date of such invoice;

9.4.2 the Customer shall return all of the Appvia Materials and any Deliverables which have not been fully paid for. If the Customer fails to do so, then Appvia may enter the Customer’s premises and take possession of them. Until they have been returned, the Customer shall be solely responsible for their safe keeping and will not use them for any purpose not connected with the Agreement.

9.5 Termination or expiry of the Agreement shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the Agreement which existed at or before the date of termination or expiry.

9.6 Any provision of the Agreement that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the Agreement shall remain in full force and effect. 

10 Force Majeure

10.1 Appvia shall have no liability to the Customer under this Agreement if it is prevented from or delayed in performing its obligations under this Agreement, or from carrying on its business, by a Force Majeure Event, provided that the Customer is notified of such an event and its expected duration.

11 Notices 

11.1 Any notice required to be given under this Agreement shall be in writing and shall be:

11.1.1 delivered by hand;

11.1.2 sent by pre-paid first-class post or recorded delivery post to the other party at its address set out in this Agreement, or such other address as may have been notified by that party for such purposes; or

11.1.3 sent by email to the email address given in the Order Form for the Introducer and Appvia (as applicable).

11.2 A notice shall be deemed to have been received:

11.2.1 if sent by hand, when delivered (or if delivery is not during Business Hours, at the commencement of Business Hours the following Business Day following delivery);

11.2.2 if correctly addressed and sent by pre-paid first-class post or recorded delivery post, two Business Days after posting; or 

11.2.3 if sent by email, provided no error or delivery failure message is received, at the time of sending if sent during Business Hours in the place of receipt or, if outside Business Hours in the place of receipt, at the commencement of Business Hours the following Business Day after sending.

12 General

12.1 Survival. Any provision of this Agreement that expressly or by implication is intended to come into or continue in force on or after termination or expiry of this Agreement shall remain in full force and effect.

12.2 Variation. No variation of this Agreement shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

12.3 No waiver. No failure or delay by a party to exercise any right or remedy provided under this Agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

12.4 Rights and remedies. Except as expressly provided in this Agreement, the rights and remedies provided under this Agreement are in addition to, and not exclusive of, any rights or remedies provided by law.

12.5 Invalidity. If any provision (or part of a provision) of this Agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.

12.6 Entire agreement. This Agreement, and any documents referred to in it, constitute the whole agreement between the parties and supersede any previous arrangement, understanding or agreement between them relating to the subject matter they cover. Each of the parties acknowledges and agrees that in entering into this Agreement it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether made negligently or innocently and whether in writing or not) of any person (whether party to this Agreement or not) relating to the subject matter of this Agreement, other than as expressly set out in this Agreement.

12.7 Assignment. Neither party shall, without the prior written consent of the other party (not to be unreasonably withheld or delayed), assign, transfer, charge or deal in any other manner with all or any of its rights or obligations under this Agreement provided that Appvia shall have the right to subcontract the exercise of its rights and performance of its obligations under the Agreement to third parties.

12.8 No partnership. Nothing in this Agreement is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).

12.9 Dispute resolution. The parties shall attempt, in good faith, to resolve any dispute promptly by negotiation, first by referring such dispute to the Reseller’s representative and the Customer Success Manager assigned by Appvia to the Customer for resolution. If the dispute cannot be resolved by the representatives referred to in this clause 12.9 within 14 days after the dispute has been referred to them, either party may give notice to the other party in writing (“Dispute Notice”) that a dispute has arisen and within seven days of the date of the Dispute Notice, each party shall refer the dispute to Customer’s Chief Executive Officer and Appvia’s Chief Executive Officer for resolution. Nothing in this clause 12.9 shall prevent either party from instigating legal proceedings where an order for an injunction, disclosure or legal precedent is required.

12.10 Third party rights. This Agreement does not confer any rights on any person or party (other than the parties to this Agreement and, where applicable, their successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties) Act 1999.

12.11 Conflict. If there is an inconsistency between any of the provisions of this Services Agreement and the provisions of the Order Form, the provisions of the Order Form shall prevail.

12.12 Governing law. This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England.

12.13 Jurisdiction. Each party irrevocably agrees that the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).

SCHEDULE 1

PROCESSING, PERSONAL DATA AND DATA SUBJECTS

Scope and purpose of processing

Appvia will process the Customer Data in order to provide the Services to the Customer. 

Nature

Storage and transfer of the Customer Data for the purposes of providing the Services. 

Duration of the processing

Appvia will process the Customer Data for the Term and as necessary thereafter solely as required by the Applicable Data Protection Legislation and any Applicable Laws.

Types of personal data

Names, addresses, e-mail addresses, phone numbers.

Categories of data subject

The officers, employees and agents of the Customer and its commercial partners.