Solutions Architect

    • Type: Permanent
    • Hours: Full-time
    • Location: London
    • Posted: Jan 17th 2020

    About Appvia

    Appvia is a new and exciting IT start-up helping companies deliver software. We are developer and operations focused and provide products and services that make their day-to-day lives easier, whilst also creating standardisation and best practice for the wider organisation. We are passionate about driving value to our clients and have a desire to make their organisation succeed.

    One of the core principles to Appvia is company ethos. We have a positive and inclusive culture that ensures a happy team, committed to the quality of our work and who support each other to create a relaxed, exciting but professional working environment. This helps us not only to maintain staff who feel content and proud of where they work but also happy and satisfied customers. It is not just our people who buy into our company culture, but our customers too.

    The Role

    As a Solutions Architect, you’ll work closely with new and existing customers to help drive the most value for them from Appvia's products. You’ll have a good understanding of cloud-native technologies, the common pitfalls of cloud-native adoption, the journey and how to define and execute strategies to enable the customers’ adoption.

    You will have a huge passion for customer success, for how technology can enable a customers’  business objectives, as well as for educating the industry as a whole on where Appvia and technology is going.

    Skills

    • Experience as a Technical Account Manager, Solutions Engineer / Architect, Pre-sales with implementation or similar

    • Knowledge of Golang, Python or Ruby

    • Experience of working closely or within development teams to appreciate good development hygiene and ways of working, as well as the challenges that they face

    • Hands-on experience of operational constraints and common issues from networking, databases and general cloud-based pitfalls

    • Thorough understanding of DevOps practices and tools, including but not limited to; CI / CD, Docker, Kubernetes and Serverless

    • Enterprise customer-facing experience

    • Good problem resolution skills and understanding of  symptoms to identify the root cause
    • Ability to prioritise tasks accordingly in relation to customer and business needs
    • Exceptional communication skills
    • A constant desire to want to see customers succeed

    Responsibilities

    • Work closely with the customer to identify key customer business and technical challenges

    • Build solutions, provide technical guidance and educate the customer throughout

    • Produce statements of work or customer success plans for implementation, as well as performing implementation duties

    • Develop trusting relationships and identify key people for workshops to help produce customer success plans

    • Consult with a range of partners and industry leaders, from C-level executives through to developers

    • Collaborate with product managers and engineers to help shape the product roadmap

    • Work closely with key accounts to proactively find opportunities for customers to gain value from Appvia

    • Collaborate with Sales and Marketing to help drive content and education in identified industry problem areas

    • Provide detailed reviews of ways of working, key deliverables, timelines and operational issues

    • Write blogs and perform talks on leading industry topics

    As we continue to increase our product portfolio, you will have plenty of opportunities to develop your technical and leadership skills. You’ll work with very talented developers and cloud technologists on difficult problems,  see the value provided to customers and be part of their success first hand!

    What you'll get in return

    • Competitive salary

    • 25 Days Holiday (plus bank holidays)

    • Flexible working hours

    • Pension

    • Health Insurance

    • Bonus

    Appvia takes the processing and storage of your data seriously. It will be used by us for the sole purpose of future recruitment. Should you have any questions around this, please email: recruitment@appvia.io

    Apply for this position

    If applicable please include a copy of your CV and your GitHub ID